FAQs/SHIPPING/RETURNS

Shipping & Returns

How long will it take to receive my order?

Currently our processing time is 2-3 business days (excluding weekends and holidays) after your order is received. Once order is shipped, each customer will receive an email notification containing their tracking number to trach their package. All orders are mailed via US Postal Service. Orders placed on Saturday, Sunday or on national holidays will be processed the following business day.

My address information was incorrect, what do I do to ensure I will receive my package?

We encourage each customer to thoroughly check their order to ensure that email and shipping addresses are correct. We copy shipping and email addresses exactly as they appear on each order. Should we receive incorrect shipping information and we have shipped your package, customers must wait until the package is returned to us. We will (at the customer's expense) reship the package to an updated shipping address. 

My tracking number says "Delivered" however, I did not receive my package, what should I do?

Once an order is processed and shipped, we are not responsible for packages that are marked as 'delivered'. Please visit your local postal branch immediately and inquire about your missing package. Many times, packages were delivered to the wrong address. So it is very important to visit your local post office immediately. 

My package was stolen upon delivery, what should I do?

We send an email with each order containing a United States Postal Service tracking number. Once an order is delivered, an email is sent to the customer to notify them that their package has been delivered. We are not responsible for stolen packages, but please contact your local post office top file a claim for the missing package as our Priority Mail packages do include insurance up to $50.  

Can I return or exchange a product?

Due to the handcrafted nature of our products, we do not accept returns or exchanges. Once a package is shipped, refunds are not accepted.

What if I received an incorrect or damaged item?

Please contact us right away via email with a photo of the damage or incorrect item sent (as a protection for us against fraud), so that we may file a claim for the damaged item and ship you a replacement for the damaged item or send the correct item on the next business day. If you receive an incorrect item please email us no later than 7 business days upon receipt with a photo so that we can resolve the matter as quickly as possible.